Privacy Policy
Effective: September 1, 2011
- Information We Collect
- Using the Information We Collect
- Information We Share with Others
- Your Choices
- Cookies
- Changing or Deleting Information
- Child Privacy
- Security
- Links to Other Sites
- Notification of Changes
- Website Terms of Use
- Questions or Comments?
- Terms and Conditions
Hawthorne & Wren recognizes the importance of your privacy and is committed to maintaining and respecting it. Our privacy policy describes the information we collect and how we use it.
For privacy-related issues, please contact us at:
Hawthorne & Wren
Email:
customerservice@hawthorneandwren.com
Call:
1-855-350-9736 (WREN)
Mail:
Hawthorne and Wren
Attn. Customer Service
2350 Phylden
Salt Lake City,
Utah 84117
Our toll-free customer service lines are available Monday - Friday, 8 a.m. - 5 p.m. MDT (subject to change).
By providing personal information through this Website you explicitly agree to our collection and use of all such information as described in this privacy policy. You agree that we may use the personal information you provide to respond to your inquiries, process orders, contact you regarding customer service, let you know about products or services which may be of interest to you or to personalize our service to meet your needs or preferences. This may involve sharing certain information with affiliated companies or third parties. You also agree that we may share your personal information with our affiliated companies and third parties as described in this Privacy Policy. You further agree that the information you provide is current, accurate and complete and that you will update it if there are any changes.
Information We Collect
We may collect information (including name, address, telephone number, email address, IP address, user name, password, answer to security questions, information about your company or business, name and contact information about gift recipients, and, when necessary, date of birth and credit card and/or other payment/ordering information) when you:
- Place an order on our Website
- Inquire about our services or products
- Subscribe to receive communications from us via email or register as a champion
- Participate in one of our surveys, contests or other marketing events
- Are referred to us though a marketing promotion or third-party business relationship
- Are sent our products as a gift
- Submit information for employment consideration
We also may gather information about how visitors navigate through our Websites by using clickstream data gathered with “cookies” and/or other online tools such as “pixel tags.” See Cookies for further information.
Using the Information We Collect
The use of your information is subject to the privacy policy and terms of use in effect at the time you use this Website. We collect information that allows us, among other things, to:
- Send you catalogs and newsletters and/or communicate promotional offers that may be of interest to you about all Hawthorne & Wren services
- Process and fill your orders
- Contact you regarding the processing of your order
- Improve our products and services
We may use aggregated data that does not identify you personally for any purposes, including without limitation, research, commercial purposes or improving our Website. We may use your email address to contact you to respond to your inquiries, to provide notices to you or to give you information about our products or services.
Information We Share with Others
We may partner with another party to provide specific services for us, such as credit card processing, shipping, promotional or other support services. We will provide contact or other information necessary for the third party to provide these services for us. These parties are generally not allowed to use personally identifiable information except for the purpose of providing these services.
We may share personally identifiable information with unaffiliated third parties if (1) you request or authorize it, (2) the information is provided to help complete a transaction for you, (3) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety, or the rights, property or safety of our users or others, (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that we sell assets to another party, customer information may be one of the transferred assets), (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf, (6) the third parties provide goods or services that we believe may be of interest to you, or (7) the information is provided to such third parties as otherwise described in this privacy policy.
Your Choices
Remove Your Name From Our Lists At Any Time
If you prefer not to receive communications from Hawthorne & Wren please email Customer Service or contact us at the address shown above.
Because customer communications are often prepared well in advance of deployment (sometimes several months before the communication is made), you may continue to receive some communications after you send us a request not to use your information. We appreciate your patience during this time.
If you no longer wish to receive email communications from us regarding our Website, special offers or services, products, and/or newsletters, you may choose to stop receiving these emails at any time. Information on how to opt out of receiving marketing email is provided in every email, or you may email Customer Service, or you may write us at the address provided above. Please be sure to include your full name, email address, and specifically what type of information you do not want to receive. If you opt out of receiving marketing email, we will continue to send you emails regarding order confirmation and shipment notification when you place an order with us.
Cookies
A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may be used to enable us to track and target your interests for the purpose of enhancing your experience on our Websites. Some cookies are deleted once you leave our Website (“Session cookies”) while other cookies remain after your leave our Website (“Persistent cookies”) so that you are recognized when you return to the Website. We may use persistent cookies to enable us to provide services to you, including, “Group Champion,” order history, address book, My Gift list, etc. If you would like to deactivate our ability to analyze your browsing activity, please email Customer Service. If you reject certain cookies, you may still browse our Website; however, you may not be able to purchase or have access to all of our services.
We may use a third-party service provider, such as Akamai Technologies, Inc. (“Akamai”), to serve ads on our behalf across the Internet and sometimes on this Website. They may collect anonymous information about your visits to our Website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of pixel tags or cookies. No personally identifiable information is collected or used in this process. Akamai does not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by Akamai, please click here: www.networkadvertising.org/managing/opt_out.asp.
Changing or Deleting Information
To update your customer information, please either email Customer Service, contact us at the address above, or, if you have registered for an Account on our Website, you may also update your customer information by accessing the Account Services section located on the My Account tab at the top of our Web page. You can direct us to remove your name from our lists by following the instructions in Your Choices above.
For your security you will be asked to provide certain information to identify yourself before we will accept changes to your information. To help us more effectively respond to any request by you with regard to use of your customer information, we ask that you contact us personally (e.g. via your email address as listed in our customer records or via a letter signed by you) rather than utilizing a third party to do so. If we receive a request from a third party regarding, or requesting a change in, use of your customer information, we reserve the right, in our sole discretion, to not grant the request from such third party (unless required to do so by law) and/or to require that you personally confirm the third party request.
Child Privacy
Our Websites are not designed to appeal to minors, and you are required to be 18 years of age in order to use this Website or provide information to us. Therefore we do not knowingly attempt to solicit or receive any information from children under 18.
Security
We use encryption technologies when transferring and receiving data from you through our Websites. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you. Because data transmission over the internet is never 100% secure we cannot guarantee the security of any information you transmit to us or from our Websites and therefore you use our Websites at your own risk.
You play a significant role in protecting your information. After you register on our Website you are responsible for protecting the security of your user name and password. You are responsible for any transaction made using your user name and password.
If you need to communicate with us regarding your credit card or other payment information please contact us by mail at the address above.
We are not responsible for maintaining the confidentiality of any non-public information that you provide us or posted on the Website. If there is information that you wish to protect from disclosure to others, please do not provide it to us.
Links to Other Sites
Our Website may contain links to other sites over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. We encourage you to review the privacy policy at any site you visit.
Notification of Changes
The use of your information is subject to the privacy policy in effect at the time of use. We may amend this privacy policy from time to time. We post the current effective date of this policy at the top of the policy. Changes to the policy will be posted in the revised privacy policy with a new effective date on our Websites. We encourage you to review our privacy policy periodically, because by visiting our Website you agree to accept any such changes.
Website Terms of Use
This privacy policy is part of our Terms of Use. Any dispute over privacy is subject to this Privacy Policy and our Terms of Use.
Questions or Comments?
This Website is owned by Hawthorne & Wren. For questions, comments, or assistance, we invite you to write us at the address provided above or contact us.
©2011, Hawthorne & Wren. All rights reserved.
Terms and Conditions
Any use of the Hawthorne & Wren website is subject to the user agreeing to the following TERMS AND CONDITIONS OF USE set forth by Hawthorne & Wren, Inc. Please read this document in its entirety before purchasing any item through the Hawthorne & Wren website.
Your personal information will be used for the purpose of processing each order submitted through the Hawthorne & Wren website. We will however, release information to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Hawthorne & Wren, Inc., our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Please read our privacy policy for more info on how personal information is used.
You agree to pay all credit card charges, including any tax and shipping charges, incurred by your use of this service.
YOU UNDERSTAND FURTHER THAT UNDER NO CIRCUMSTANCES SHALL Hawthorne & Wren, INC., THE Hawthorne & Wren WEBSITE BE LIABLE FOR ANY DAMAGE TO YOUR COMPUTER OR YOUR SOFTWARE THAT MIGHT HAVE RESULTED HOWEVER DIRECT, INDIRECT OR INCIDENTAL FROM YOUR USE OF THE Hawthorne & Wren WEBSITE OR ACCESS TO THE INTERNET.
Hawthorne & Wren, Inc. and the Hawthorne & Wren website reserve the right to change the contents of this page and all pages in the Hawthorne & Wren website without notice.
