Shipping and Returns

SHIPPING METHODS

Addresses

We will not process any shipments to P.O. Boxes.

Standard 5 - 9 Day Delivery for non-perishable products

Your gift will ship to arrive within 5 – 9 business days of placing your order. We ship to the continental United States. Delivery on Saturdays, Sundays and holidays is not available. You may upgrade to two-day or overnight delivery; if you submit your order by 2:00 p.m. (EST), your gift will ship that same day. We ship to the continental United States. If the gift you purchase contains both perishables and non-perishables, then all items ship two-day. Gifts of only non-perishable items ship ground. If you have a question about when your gift will ship or how much shipping will cost, please call us at 1-855-350-9736 (WREN).

2 Day Delivery for perishable products (Food and Plants)

Your gift will ship two-day air to maintain freshness. Orders placed before 2:00 p.m. (EST) are shipped same-day. Two-day air orders ship on Mondays, Tuesdays and Wednesdays. Orders placed between 2:00 p.m. (EST) on Wednesday and 2:00 p.m. (EST) on Monday are shipped on Monday. You may upgrade to overnight delivery if you submit your order by 2:00 p.m. (EST), Mondays – Thursdays. We ship to the continental United States. Delivery on Saturdays, Sundays, Mondays and holidays is not available. If the gift you purchase contains both perishables and non-perishables, then all items ship two-day. If you have a question about when your gift will ship or how much shipping will cost, please call us at 1-855-350-9736 (WREN).

Delivery for perishable products shipped quarterly

Your gift will ship two-day air to maintain freshness. Orders placed before 2:00 p.m. (EST) are shipped same-day. Two-day air orders ship Mondays, Tuesdays and Wednesdays. Orders placed between 2:00 p.m. (EST) on Wednesday and 2:00 p.m. (EST) on Monday are shipped on Monday. The first of the quarterly gifts will be shipped upon purchase. The subsequent three gifts will arrive after roughly 120-day intervals. We ship to the continental United States. Delivery on Saturdays, Sundays, Mondays and holidays is not available. If the gift you purchase contains both perishables and non-perishables, then all items ship two-day. If you have a question about when your gift will ship or how much shipping will cost, please call us at 1-855-350-9736 (WREN).

Delivery for non-perishable products shipped quarterly

The first of the quarterly gifts will be shipped upon purchase and will arrive within 5 – 9 days. The subsequent three gifts will arrive after roughly 120-day intervals. We ship to the continental United States. Delivery on Saturdays, Sundays and holidays is not available. If the gift you purchase contains both perishables and non-perishables, then all items ship two-day. Gifts of only non-perishable items ship ground. If you have a question about when your gift will ship or how much shipping will cost, please call us at 1-855-350-9736 (WREN).

Delivery for wreaths

Your gift will ship two-day air to maintain freshness. Orders received on Monday and Tuesday ship by Wednesday. Orders received Wednesday – Friday will ship on the following Monday. You may upgrade to overnight delivery if you submit your order by 2:00 p.m. (EST), Mondays – Thursdays. We ship to the continental United States. Delivery on Saturdays, Sundays, Mondays and holidays is not available. If the gift you purchase contains both perishables and non-perishables, then all items ship two-day. If you have a question about when your gift will ship or how much shipping will cost, please call us at 1-855-350-9736 (WREN).

Delivery on Weekends

We are unable to guarantee delivery of our products on Saturday. We do not deliver on Sunday.

Delivery Schedules

REPLACEMENTS AND EXCHANGES

We're committed to your satisfaction. At Hawthorne and Wren our goal is to provide you superior service and quality products. If for any reason you are not satisfied with your purchase from us, please contact our Customer Service Department as soon as possible at customerservice@hawthorneandwren.com or our toll free number: 1-855-350-9736 (WREN).

ADDITIONAL DELIVERY INFORMATION

Perishable Gifts

Some perishable gifts might include specially insulated shippers and ice-gel packs for chocolates or cheeses to keep them cool and delicious, and Express Delivery is available for live plants and fresh fruit.

How We Ship

Our gifts are packaged in our signature containers to make sure your gifts arrive just as fresh, perfect and delicious as you see them online.

Delivery Guarantee

While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully. Postal and delivery services will not forward. We guarantee delivery only to the addresses we are given.

Sales Tax

Applicable taxes will be applied when your payment is processed.

TERMS OF SALE

SUBSTITUTIONS

Because of the perishable and sometimes seasonal nature of many of our products, we reserve the right to make substitutions of items of equal or greater value as necessary to ensure timely delivery of your gifts.